About: Version Support Lifecycle

Lifecycle Stages and Support Entitlement

This article documents the version support lifecycle for Northern software solutions. The different lifecycle stages and implications for the processing of Support Tickets are detailed below.

Software Version Release Date Build Number State Release Notes
Family Major Minor Service
NSS 8 8.27 (J) - - Aug, 2009 3008.27.9121.4221 Withdrawn (2014-Mar-12) -
8.x - - Oct, 2007 - Withdrawn (2014-Oct-10) -
NSS 9 9.0 9.00 SR3 Oct, 2012 9.00.16807.1210 Withdrawn (2016-May-20) KB2932
SR4 Feb, 2013 9.00.17026.1302 Withdrawn (2016-May-20) KB2959
SR5 Feb, 2013 9.00.17026.1302 Withdrawn (2016-May-20) KB2960
SR6 Mar, 2013 9.00.17120.1303 Withdrawn (2016-May-20) KB2964
SR7 May, 2013 9.00.17220.1305 Withdrawn (2016-May-20) KB2970
SR8 Jun, 2013 9.00.17340.1306 Withdrawn (2016-May-20) KB2985
SR9 Oct, 2013 9.00.17625.1310 Withdrawn (2016-May-20) KB3001
9.5 9.50 - 2014-Mar-12 9.50.17740.1312 Withdrawn (2017-Jan-25) KB3003
SR1 2014-Mar-12 9.50.17843.1402 Withdrawn (2017-Jan-25) KB3018
SR2 2014-Apr-24 9.50.17969.1404 Withdrawn (2017-Jan-25) KB3029
SR3 2014-May-27 9.50.18067.1405 Withdrawn (2017-Jan-25) KB3036
SR4 2014-Aug-28 9.50.18206.1407 Withdrawn (2017-Jan-25) KB3045
9.6 9.60 - 2014-Aug-28 9.60.18274.1408 Sunset (2017-Jan-25) KB3044
SR1 2014-Oct-10 9.60.18380.1410 Sunset (2017-Jan-25) KB3048
SR2 2014-Nov-26 9.60.18562.1411 Sunset (2017-Jan-25) KB3050
9.61 - 2015-Feb-16 9.61,18723.1502 Sunset (2017-Jan-25) KB3060
SR1 2015-Mar-27 9.61.18853.1503 Sunset (2017-Jan-25) KB3073
SR2 2015-May-18 9.61.18990.1505 Sunset (2017-Jan-25) KB3081
SR3 2015-Jul-02 9.61.19180.1506 Sunset (2017-Jan-25) KB3086
SR4 2015-Sep-15 9.61.19378.1509 Sunset (2017-Jan-25) KB3091
SR5 2015-Nov-16 9.61.19529.1511 Sunset (2017-Jan-25) KB3098
SR6 2016-Mar-16 9.61.19826.1603 Sunset (2017-Jan-25) KB3137
9.7 9.70 SR1 2016-Mar-16 9.70.19849.1603 Supported KB3138
SR2 2016-May-20 9.70.20083.1605 Supported KB3146
SR3 2016-June-27 9.70.20161.1606 Supported KB3170
SR4 2016-Sep-02 9.70.20304.1608 Supported KB3172
SR5 2016-Oct-07 9.70.20363.1609 Supported KB3174
SR6 2016-Dec-01 9.70.20574.1611 Supported KB3178
9.8 9.80 - 2016-Nov-16 9.80.20518.1611 Supported KB3176
SR1 2017-Jan-25 9.80.20764.1701 Supported KB3265
SR2 2017-May-3 9.80.20993.1704 General Deployment KB3286

 

BETA
During a product beta program, Northern normally designates a specific technical contact to support and guide testing procedures. Beta code is provided on an "as-is" basis.

GENERALLY AVAILABLE
This is the most recent version of the software to be validated for production use. Customers seeking specific new functionalities and fixes included in this version should upgrade as required. Support Tickets opened in association with the use of this version may involve a request to upgrade to a future version when the unexpected behavior requires a code-level change in the software.

GENERAL DEPLOYMENT
This is the recommended version of the software for all normal deployments. The processing of Support Tickets associated with the use of this version may involve a request to upgrade to a Generally Available version, but only after this has been identified as a possible resolution to the ticket.

SUPPORTED
This is a supported older version of the current software branch. Analysis of unexpected behavior can be carried out in this version, and usage advice can be provided, without prior request to upgrade. Any code-level changes that may be necessary to resolve an unexpected behavior in this version will be provided in a later release.

SUNSET MODE
Northern’s support staff will make reasonable effort to trouble-shoot without upgrade but customers should be aware that the most efficient processing of any Support Ticket associated with the use of this version is likely to first include an upgrade step. If, in the processing of a Support Ticket, it is identified that a code-level change is needed then such changes will be implemented in a future version. If it is identified that an appropriate code-level change has already been implemented in a current General Deployment or Generally Available version, then the customer will be required to upgrade to this version. Exceptions can be made if an Extended Support agreement is in place – contact your Account Manager for further details.

WITHDRAWN
The processing of Support Tickets associated with the use of this version will almost certainly first require that the software is upgraded to a Generally Available or General Deployment version. The exceptions would be a ticket associated with a request for information or a known behaviour with a known work-around.

ADDITIONAL RESOURCES

  • KB1724 How to: Identify the version of your NSS installation
  • KB Article: 1790

    Updated: 5/3/2017

    • Category
      • Concept
    • Affected versions
      • Northern Storage Suite 8.27
      • Northern Storage Suite 8.5
      • Northern Storage Suite 8.6
      • Northern Storage Suite 8.7
      • NSS 9.0
      • NSS 9.5
      • NSS 9.6
      • NSS 9.7
      • NSS 9.8

    North America HQ

    NORTHERN Parklife, Inc.
    301Edgewater Place, Suite 100
    Wakefield, MA 01880
    USA

    Voice: 781.968.5424
    Fax: 781.968.5301

    salesUS@northern.net

     

    Additional Contact Information

    EMEA & APAC HQ

    NORTHERN Parklife AB
    St. Göransgatan 66
    112 33 Stockholm
    Sweden

    Voice: +46 8 457 50 00

    salesHQ@northern.net

    Northern Parklife



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